Address Thimphu, Thimphu 11001, Bhutan +97517880467 - +97502332336

Terms & Conditions


Tour Cancellation Policy:

  • 90% refund for the tour cancelled before 45 days of arrival date, payment transfer charges will be charged.
  • 75% refund for the tour cancelled between 30 to 45 days of arrival date.
  • No refund for the tour cancelled less than 30 days of arrival date and for the change of itinerary.
  • However you can choose to travel with us within 6 months under same payment. If incase your new date falls under peak months, we collect peak month surcharge of USD 50/person/night.

Flight Cancellation Policy: (Documentation charge USD 25/ticket)

  • 70% refund for cancellation made before 30 days of travel date (Documentation charge applicable).
  • 30% refund for cancellation made between 15 to 30 days of travel date.
  • NO refund for cancellation made less than 15 days of travel date.
  • Documentation charge applicable for the change of dates, sectors etc (issued tickets only, Nu 1,500/ticket).

Payment: (NO Credit Card facility in Bhutan)

  • 25% payment required while confirming the tour for land part.
  • 100% payment required for the flight tickets before the purchase of ticket.
  • Balance payment for the land must be paid one month prior to the arrival date.
  • Bhutan visa will be approved by the government only after we deposit full payment received from the guests.
  • Bank details will be provided by Heavenly Bhutan.

Conditions of Booking the Trip with Heavenly Bhutan :

  • Itinerary is subject to change depending on the availability of the hotels and guests interest. The amendment will be made only after guest accepts the change based on hotel availability.
  • Heavenly Bhutan is very flexible for day wise sightseeing,you can choose to do anything you like while in Bhutan. However changing overnight stay is difficult once the hotels are confirmed, hotels follow very strict cancellation policy since there are very limited good hotels.
  • For trekking, if the group finishes the trek or incomplete the trek before the scheduled date, guests must pay directly for the extra expenses.
  • Change of hotels/itinerary after guests arrival is payable by guests themselves for any extra expenses.
  • Trekking insurance is must for trekking groups. Most provide insurance details while confirming the trip.
  • Any other outdoor activities taken from Heavenly Bhutan is subject to service agreement prior to taking the activities on arrival for your safety and security.